Refunds & Returns

As Old Soul Revival primarily deal in second-hand, pre-loved, and used items, we ask that all customers take this into account when purchasing from our business. Everything comes pre-loved, and often have flaws appropriate to their age, the kind of manufacturing process, or the amount of use the item has seen. As such, all sales are final, and we do not accept change-of-mind returns or exchanges. 

We endeavour to describe any notable flaws present on any items and encourage you to request more photographs or arrange inspection if you are considering a purchase, especially on furniture. When you purchase from Old Soul Revival, you are purchasing a used item with wear and tear. If you find that there is a significant flaw that is not mentioned in our descriptions, please contact us as soon as possible to remedy the situation.